At Yara Decorum, your satisfaction is our top priority. If you’re not fully happy with your purchase, we’re here to help. Please review our returns and refunds policy below.
Returns Eligibility
We accept returns for items that meet the following conditions:
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The item must be unused, in its original packaging, and in the same condition that you received it.
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The return request must be made within 7 days of the delivery date.
How to Request a Return
To initiate a return, please email us at [email protected] with:
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Your order number
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The reason for the return
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Clear photos of the item (if damaged or incorrect)
Once your return request is approved, we will provide you with instructions on how to send the item back.
Return Time Frame
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Returns must be shipped back to us within 3 days after receiving return approval.
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Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by us.
Refunds
Once we receive and inspect your returned item, we will notify you via email. If approved, a refund will be processed to your original payment method or provided as store credit, depending on your preference.
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Refunds are issued within 5-7 business days after we receive the returned item and confirm its condition.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
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Custom or made-to-order products
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Items marked as “final sale”
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Products damaged due to misuse or wear and tear
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will prioritize resolving the issue and send a replacement or refund as needed.
Cancellations
If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once shipped, the order will be subject to the standard return process.
Contact Us
For any questions regarding your return, refund, or order, please contact us at:
Email: [email protected]